Once our employees were clear on what to do, it was much easier for them,she says. Ramona, OK: (918) 536-7300 Disclaimer : The data on billpaymentonline.org may not be accurate, complete, or otherwise reliable. A family business founded in 1943, they have had to adjust to the evolving landscape of digitized financial services. More Info , To report a lost or stolen ATM or Check Card AFTER BANKING HOURS please call 1-888-263-3370, ABOK Apple App One element that really sets ServiceSkills apart, she notes, is how the online platform allows managers to assign tasks and modules to employees. Employees are really friendly with one another throughout the entire organization, and they know each other much better. While All America Bank is keen on hiring employees who have a natural aptitude for strong customer service, Braden says they werent always sure how to handle common issues that arise on a day-to-day basis before ServiceSkills training. By mail: You can mail your check to 200 South Rockwell Avenue Oklahoma City, Ok 73128. You can login into your account visit this link. Before sending the payment you should call the customer service number (405) 376-2265 for reconfirmation. Title remains the same and a 30% salary increase. C-suite on down, all employees watch the ServiceSkills training module videos and discuss them. We love the convenience of being able to log in from anywhere to complete courses, she adds. The headquarters of the company is located at: 200 South Rockwell Avenue Oklahoma City, Ok 73128. Even one or two poor online reviews can be detrimental to a 21st-century business, and few know this better than our client, All America Bank. And it is so, so important. Make sure you have an account already with them. You can pay your bill online at All America Bank's website, mail your payment to the processing center, or pay your bill in person at any authorized location. However, the company has developed a stellar reputation for customer service, which sets them apart from the competition. The merger led to a shift in the internal business culture, and it soon became clear that creating effective relationships between employees would be vital to the companys success.

All America Bank employees attributed a compensation and benefits rating of 3.0/5 stars to their company. WLB, experience and value add. One of the most helpful tools for us has been the module that walks employees through customer service issues that come up throughout the day: how to diffuse a situation with an irate customer, how to take ownership of a problem rather than passing the buckthings like that. All America Bank had never implemented extensive customer service training before, and were ready for an overhaul. ABOK Android App Credit Cards, Debit Cards and internet banking payment are accepted. St. Louis, MO 63044, Telephone Doctor Customer Service Collection, Email Matters The Art of Better Service Series, 8 Keys To A More Respectful Workplace Series, What To Say When Conflict Resolution Series, Setting Performance Objectives That Work Series. Those internal frustrations they were having are completely gone,says Braden.

A quick glance at All America Banks Facebook page and online reviews confirms this. Learn about how to login, bill payment options, how to set up Auto Pay, how to cancel account and other helpful tools for your All America Bank account. Anyone who works at UBS IB, when are you notified of your annual bonus amount, when is it paid out, and how long do you have to stay on with the firm to retain it without any clawbacks? You can contact them by calling on following numbers: United Guaranty Mortgage Insurance Company Of North Carolina. Launch your Web browser and navigate to All America Bank's Login page (see below). Disney, OK: (918) 435-7300 Although the initial rollout was done three years ago, All America Bank still conducts training meetings at their branches every Friday. Collinsville 918-371-7300Skiatook 918-396-7300Ramona 918-536-7300Muskogee East 918-686-7300Muskogee West 918-686-7000Disney 918-435-7300, Collinsville, OK: (918) 371-7300 So it is crucial that we set ourselves apart from other institutions through exceptional customer service..

Yes, it offers online bill payment facility. Having been in banking all our lives, we know how to create cutting-edge services for customers: state-of-the-art online banking tools, a call center where our customers speak with an actual person (not an automated robot), and a navigable, elegant website, says All America Banks Chief Operations Officer Shawn Huckabay Braden, granddaughter of founder T.C. How can I contact customer support in case of any issues? Got a consulting offer Sr associate PwC and Manager Stanley Black & Decker . Both Carrow and Braden also note some smaller touches of the ServiceSkills training that make a big differencelike the reminder cards that come with the program, and the in-person customer service training sessions. Copyright ServiceSkills. The fact that were able to provide solid customer service to such a geographically diverse range of people is a real feather in our cap,says Braden. Both offer similar salary package. Everyone is on the same page. Looking for advise on company culture at both companies. All rights reserved. Through the ServiceSkills training program, comprised of digestible online modules for employees to review, they were able to train their managers and staff on improving internal employee relations as well as client-facing customer service. 30 Hollenberg Court The phone number is (405) 376-2265. Absolutely. By investing in ServiceSkills, theyve done just that. With a company culture built on clear employee expectations and protocols, the merger has gone successfully and the company continues to out-perform their competition. It offers online bill payment facility to all its users and provides several different methods to pay bills. We recognized that these changes would impact the level of customer service we were able to provide, and how we handled our internal strategy would be just as important as our customer-facing strategy.. Copyright 20082022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How much do All America Bank employees make? The company made use of the 150 online courses we offer that cover a wide variety of business-related topics, such as: workplace respect, team building, email etiquette, conflict resolution, diversity, harassment, bullying, mentoring and more.

Muskogee West: (918) 686-7000 Check out the latest All America Bank Jobs & Careers. Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job.

Weve been absolutely thrilled with it,she says. Impressed with the content, Braden and her team greenlit the rollout of the training program to all of their employees. Their feed is full of comments from happy customers, who specifically comment positively about the banks customer service: While All America Bank is based in Oklahoma, they have accounts open in all 50 states and the Virgin Islands. And whenever I have a question I get an instant, informative response from the ServiceSkills team.. They soon discovered a need for a cohesive customer service training program that would unify their 100+ employees across all branches. In Person: Pay at any of the nationwide customer service centers. You will need to enter your email id, phone number and some personal data to verify your information. All America Bank employees attributed a compensation and benefits rating of 3.0/5 stars to their company. Then they take the comprehension and retention tests to keep their skills fresh. Overall Benefits Rating.css-11cfy92{color:#0caa41 !important;}0. I know for a fact that we wouldnt exist if we didnt provide good customer service, and that has definitely been helped by incorporating ServiceSkills into our business model., Client Success Team: 314.291.5905 Thank you in advance. Our model gets smarter over time as more people share salaries on Glassdoor. I have 4 years in retail banking and am interviewing for a KYC Analyst position and a Risk and Control Analyst position currently. Read what they think about their salaries on our Compensation FAQ page for , Bank Teller salaries - 1 salaries reported, The Ultimate Job Interview Preparation Guide. You can also cancel account and contact customer support online. The material not only helped our employees learn how to work effectively with our customers, but also each other. We disclaim any responsibility resulting from inappropriate uses or interpretations of the data on the site.

Lorrie Carrow, All America Banks Vice President of Customer Service, agrees. Mobile Privacy Policy, Privacy Policy/Your Privacy/Terms of Use, You are now leaving the American Bank of Oklahoma website to visit a third party site not operated by American Bank of Oklahoma. Read what they think about their salaries on our Compensation FAQ page for All America Bank. https://online.securebankcentral.com/AllAmericaBankOnline_40/UUX.aspx#/login, 200 South Rockwell Avenue Oklahoma City, Ok 73128. If you do not have an account, create an account. This had an immensely positive impact on the clients experience with All America Bank branches, in-person and over the phone. Whats your thought on moving from Morgan Stanley to Nomura? Employees were able to accept the changes brought about by the merger much more easily, which positively impacted the level of customer service clients received. Anyone have any insight working at UBS as far as career progression and work-life balance (and if youre in one of the roles, what salary numbers sound fair)? Different employees began handling new responsibilities, which resulted in some frustration in their new roles. No consulting experience. More Info , Learn how to prevent fraud on your bank account. By phone: Use the automated system to make a payment. That becomes pretty clear to consumers when they are weighing their options about who to bank with. Once the ServiceSkills training was introduced, there was a complete shift in the companys culture. Thanks! Four years ago, All America Bank was undergoing a merger of three community banks across southwest Oklahoma. Administrators can track employees progress and quickly onboard new hires. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It also provides you with the option to set up automatic bill payments online and make alternative payment arrangements. & Soft Skills eLearning Does it offer online bill payment facility? Below you can find best ways to contact All America Bank support according to 14273 billpaymentonline users. ServiceSkills Customer Service Training When All America Bank discovered the need for a customer service training program, they found ServiceSkills through a simple Google search and requested a demo. Glassdoor provides our best prediction for total pay in today's job market, along with other types of pay like cash bonuses, stock bonuses, profit sharing, sales commissions, and tips. Heres the info you need to make your payment in any way you choose: Online: Log in to your account and pay online at http://allamericabank.net/. American Bank of Oklahomas privacy policy and security practices do not apply to the site you are about to enter, please review the third-partys privacy and security practices. [emailprotected]. Muskogee East: (918) 686-7300 Overall, we have developed a great reputation for customer service.. As an administrator, it is also incredibly helpful to track our employees progress. Know Your Worth. Huckabay. We wanted to create a new company culture, as many job descriptions changed, says Braden. Skiatook, OK: (918) 396-7300 I have MBA + 3 year experience in industry. However, in banking the products do tend to be very similar from financial institution to financial institution. You can login to All America Bank online account by visiting this link and access all the features. Get a free, personalized salary estimate based on today's job market. We are opening our lobbies again but with limits.